Frequently Asked Questions | Standard Supply

Contact Us

Call: (214) 630-7800
Email: [email protected]

New Customers and Registration

How do I become a Standard Supply customer? 

We encourage HVAC contractors in Texas and Oklahoma to become a new customer with Standard Supply.

Sign up here for a cash account or credit account. We require you to upload your contractor’s license and EPA card at the time of completing the application. 

Who can register for an online shopping account?  

If you already have a business account with us, customers and their employees will be eligible for online shopping after creating an account. Register here.

How can I make changes to my business account?  

You can make changes to your account by contacting us here

How do I register an employee or myself for an online shopping account?  

Register here by completing the form. Our team will approve the new user within 1-2 business days. You will receive an email confirmation once your account has been verified. 

I registered for an online shopping account and did not receive an email confirmation.  

There can be a few reasons you did not receive an email confirming your registration. We’re happy to assist you. Please contact us at [email protected] with your full name and account ID. 

Can I make changes to my online shopping account? 

Yes! After you’ve signed-in, select your name in the top right corner of the website. Next, select “Edit Contact”. 

Forgot Password or Resetting Your Password 

If you forgot your password, select “Forgot Password” at the login page. You’ll receive an email with a temporary password. Sign-in and change your password.  

If you need to change your current password, login, select your name in the top right corner of the website, and select “Change Password”. 

Online Orders

How do I modify an order?  

To modify a pending order, please contact the store. Once an order is confirmed, it cannot be modified online.

Is there a minimum order quantity or amount?

We do not require a minimum order quantity or amount for online ordering. 

How do upload a shopping list?

Follow these quick and easy steps here.

Am I able to use my company’s part number (CPN)?

Yes! You can do this one product at a time from the product listing page. After you locate the product, view the product listing and enter your part number (located under the “Add to Cart” button). You can also follow this quick guide here

How do you calculate freight?

Freight is calculated by the total weight at the time of shipment.  

How do I check the status of my online order?
You can track your online order after it’s been confirmed. Click on your name at the top of the page, then “Order History”. 

View your order history and invoices

An online registered user has access to their order history and invoices only. Click on your name at the top of the page, then “Orders History” or “Invoices”. 

A Super User has visibility to all online order history and invoices of their employees. To become the Super User for your business account, email us at [email protected] 

What should I do if I have an issue with my order upon receiving it?

We handle these issues on a case-by-case basis. Please contact the store where you purchased your product.

Shared Shopping Cart

You can share the items in your shopping cart with other members of your company. Follow these easy steps here

Request for Quote

Please reach out to your local Standard Supply store. Find your local store here

I cannot find the product I’m looking for. 

If you’re not able to find a product using our search bar, please let us know. Complete this form and include the part number and name. 

Returns and Cancelations

What is your Return Policy? 

You can view our return policy here.  

Return Process? 

All items must be in original, undamaged, in good condition- packaging. Special order and non-stockable items are non-returnable/non-refundable without store approval. 

How do I cancel my order? 

We process orders quickly. Please call your store to cancel your order. 


To complete your warranty or for warranty information, please contact your local store.

Warranty coverage is based on the brand and your location.  

  • Amana  
  • Daikin Ductless 
  • Daikin Commercial 
  • Goodman

Check warranty status here.

Register your product here.